Shipping policy
Shipping Policy
Last updated: January 1, 2026
At The House of Genevieve, each order is prepared with care and intention. Because many of our pieces are one-of-a-kind and often require thoughtful packing, shipping is handled on a measured schedule rather than on demand.
Processing & Shipping Schedule
Orders are typically packed and shipped two to three times per week, depending on order volume.
Please allow up to 5 business days from the date of purchase for your order to be prepared and shipped. During periods of higher volume, processing times may extend slightly.
We do not offer same-day shipping.
Shipping Methods
Shipping methods and costs are calculated at checkout based on destination, size, weight, and insurance requirements.
All shipments include tracking. Signature confirmation may be required for higher-value items.
Expedited & Overnight Shipping
Expedited or overnight shipping is not automatically available and must be requested prior to purchase.
If expedited shipping is approved:
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Availability is not guaranteed
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Costs will be significantly higher than standard shipping
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Arrangements must be confirmed before checkout
Orders requesting expedited shipping without prior approval may be delayed or canceled.
Delivery Estimates
Delivery timeframes provided by carriers are estimates only and are not guaranteed. Once an order is transferred to the carrier, we are not responsible for delays caused by shipping providers, weather, customs processing, or events beyond our control.
Address Accuracy
Please ensure that all shipping information is accurate at checkout. We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete addresses.
International Shipping
International shipping availability, customs fees, duties, and taxes vary by destination and are the responsibility of the customer. We are unable to estimate or control customs processing times.
Shipping Issues
If your order arrives damaged or you believe it was lost in transit, please contact us promptly so we may assist in initiating a claim with the carrier.
Questions
For shipping-related inquiries prior to purchase, please contact: