Refund policy

Returns & Refunds

Because each piece offered by The House of Genevieve is selected individually and often carries age, wear, or patina, we ask that purchases be made with care and consideration.

Return Window

We accept return requests within 14 days of delivery.

To be eligible for a return, an item must be:

  • In the same condition as received

  • Unworn, unused, and unaltered

  • Returned with any accompanying materials

  • Accompanied by proof of purchase

Items must be carefully repackaged for return shipping.

Requesting a Return

To request a return, please contact:

katrina.derrico@mygeorgiaplumber.com

Include:

  • Your order number

  • The item you wish to return

  • A brief explanation of the request

Returns must be approved before being sent back. Items returned without prior authorization cannot be accepted.

If approved, you will receive instructions for return shipment. Return shipping costs are the responsibility of the customer unless the return is due to damage or error.

Condition, Age & Expectations

Many of our items are vintage or antique and may show signs of age consistent with their history. These characteristics are considered part of the item’s integrity and are not regarded as defects.

We encourage careful review of photographs, descriptions, and measurements prior to purchase. Please contact us with any questions before ordering.

Damages & Order Issues

Please inspect your order upon delivery.
If your item arrives damaged or you receive an incorrect item, contact us within 48 hours of delivery so we may review and resolve the issue appropriately.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted items

  • Gift cards

  • Items marked Final Sale

  • Items that have been worn, altered, or damaged after delivery

Due to the nature of vintage goods, we cannot accept returns based on preference, fit expectations, or changes of mind once an item has been worn or used.

Exchanges

Because each piece is unique, exchanges are not offered.
If a return is approved, a refund will be processed, and a new purchase may be made separately if desired.

European Union Customers

If your order is shipped to an address within the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with EU consumer protection regulations. Returned items must meet the same eligibility conditions outlined above.

Refunds

Once a returned item is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing typically occurs within 10 business days

  • Financial institutions may require additional time to post the refund

If more than 15 business days have passed since approval, please contact us.

Questions

For any questions regarding returns or refunds, please contact:  concierge@thehouseofgenevieve.com