Privacy policy

Privacy Policy

Last updated: January 1, 2026

The House of Genevieve operates this website and storefront, including all related content, features, and services (collectively, the “Services”). Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer our Services.

This Privacy Policy explains how we collect, use, and share personal information when you visit, interact with, or make a purchase through our Services, or otherwise communicate with us. Where there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to personal information.

By using our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you. This does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services and where you reside, we may collect the following types of personal information:

  • Contact Information
    Name, billing address, shipping address, email address, and phone number.

  • Payment Information
    Payment card details, transaction information, payment confirmations, and related financial data. Payment processing is handled securely by Shopify and its payment partners; we do not store full payment card numbers.

  • Account Information
    Username, password, preferences, and settings if you choose to create an account.

  • Order & Interaction Information
    Items viewed, added to cart or wishlist, purchased, returned, or exchanged, as well as past order history.

  • Communications
    Information you provide when contacting us with questions, requests, or support inquiries.

  • Device & Usage Information
    IP address, browser type, device identifiers, and information about how you navigate and interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you visit the site, place an order, create an account, or contact us

  • Automatically through cookies and similar technologies when you use the Services

  • From service providers who support our operations

  • From third parties or partners where permitted by law

How We Use Personal Information

We use personal information for purposes including:

  • Providing and Improving the Services
    To process orders, arrange shipping, manage accounts, handle returns, and personalize your experience.

  • Communications
    To respond to inquiries, provide order updates, and maintain our relationship with you.

  • Marketing & Promotions
    To send promotional communications or display relevant advertising, where permitted by law. You may opt out of marketing communications at any time.

  • Security & Fraud Prevention
    To protect the Services, detect fraudulent activity, and maintain a secure shopping environment.

  • Legal & Compliance Obligations
    To comply with applicable laws, respond to lawful requests, and enforce our policies.

How We Share Personal Information

We may share personal information with trusted third parties when necessary, including:

  • Shopify and Service Providers
    Payment processing, shipping, analytics, customer support, and technical services.

  • Marketing & Advertising Partners
    Where permitted, to provide relevant advertising. Depending on your location, you may have the right to opt out of targeted advertising.

  • Legal or Business Transfers
    In connection with a legal obligation, enforcement of our rights, or a business transaction such as a merger or restructuring.

All third parties are expected to handle personal information in accordance with applicable privacy laws.

Relationship With Shopify

Our Services are hosted by Shopify, which may collect and process personal information related to your use of the Services. Shopify may process this information to provide and improve its platform and related services.

To learn more about how Shopify uses personal information and your rights in relation to Shopify-processed data, please review the Shopify Consumer Privacy Policy and visit the Shopify Privacy Portal.

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Third-Party Links

Our Services may include links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

Children’s Information

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Data Security & Retention

We take reasonable steps to protect personal information; however, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights & Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Access or request a copy of your information

  • Request correction or deletion

  • Opt out of certain data uses, including targeted advertising

  • Withdraw consent where applicable

You may exercise these rights by contacting us using the information below. We will not discriminate against you for exercising your rights.

International Transfers

Your personal information may be transferred to and processed in countries outside your place of residence. Where required, we rely on recognized legal safeguards to protect such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Last updated” date.

Contact

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact:

The House of Genevieve
📧 concierge@thehouseofgenevieve.com
📍 Canton, GA 30114, United States